Pepetabet Kenya support

M-Pesa deposits typically clear in under 60 seconds. If your balance hasn't updated after 3 minutes: confirm the Paybill number and account number you used match the details shown in the deposit section. Check your M-Pesa message for a transaction confirmation code. If the code shows "completed" on M-Pesa's side but your balance hasn't updated after 5 minutes, contact live chat and share the M-Pesa transaction code — agents can trace and manually credit confirmed transactions within 15 minutes. Peak hours (7pm–10pm EAT weekdays) occasionally see delays of 3 to 5 minutes on Safaricom's end; these resolve automatically.

Standard M-Pesa withdrawals process within 2 to 6 hours. Before contacting support, confirm: KYC is fully approved (check your account verification status), the withdrawal phone number matches your registered M-Pesa number, and the request was submitted before 5pm EAT (requests after 5pm may push to the following morning). Withdrawals above Ksh 50,000 require additional BCLB compliance checks and may take until the next business day. If none of these apply and the withdrawal is past 8 hours, contact live chat with your withdrawal reference number.

Standard KYC review completes within 24 hours. Weekday mornings (9am–noon EAT) are the fastest — submissions during this window are often reviewed within 2 to 4 hours. Common reasons for delay: document image is blurry or partially cut off, the name on your ID doesn't exactly match the name entered during registration, or the selfie doesn't show your face and ID in the same frame. Re-submit corrected documents via the account verification section — a new 24-hour clock starts from each submission. If your documents are correct and review is past 48 hours, email support with your documents attached for escalation.

The welcome bonus credits automatically within 2 minutes of a qualifying deposit clearing. If it hasn't appeared: check that you are a new player (the welcome bonus applies to first deposits only), your deposit met the minimum qualifying amount (Ksh 50), and you haven't previously claimed a bonus under a different account. Bonus funds appear in your sports bonus wallet, not your main balance — check the wallet selector in the deposit/withdrawal section. If all conditions are met and 10 minutes have passed, contact live chat with your deposit transaction code.

Accounts lock after 5 consecutive failed login attempts as a security measure. To unlock: use the "Forgot Password" flow — enter your registered phone number and you'll receive an SMS reset code valid for 15 minutes. If you no longer have access to the registered phone number, contact live chat or email support with proof of identity (national ID). Accounts can also be temporarily restricted if unusual activity is detected — in this case you'll receive an SMS notification and support will guide you through the verification process.